| A Word from the Chiefs | ||
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Austin Fire Chief Juan J. Adame | (1m 18s) Understanding the whole community Windows Media | Quicktime |
Former Milwaukee Fire Chief William Wentlandt | (1m 12s) Connecting to the whole community Windows Media | Quicktime |
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Six Major Report Themes |
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Multicultural Capacity | (7m 36s) Multicultural community members and firefighters/paramedics discuss cultural concerns that impact safe and effective service. Windows Media | Quicktime |
Communications | (6m 56s) Firefighters/paramedics discuss language and other communications challenges that affect safe and effective service in multicultural communities. Windows Media | Quicktime |
Customer Service | (6m 25s) Multicultural community members and firefighters/paramedics discuss customer service issues that influence safe and effective service. Windows Media | Quicktime |
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Fire Culture | (8m 26s) Firefighters and paramedics discuss the fire culture, the “Can Do” attitude, and their bearing on safety issues. Windows Media | Quicktime |
Community Relations | (7m 05s) Firefighters/paramedics and multicultural community members discuss how to better connect with one another in non-emergency situations. Windows Media | Quicktime |
Leadership | (6m 23s) Firefighters and paramedics talk about formal and informal leadership, mentoring and teachable moments. Windows Media | Quicktime |
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